Crisis response platform · a Knight Software platform
Relay
Crisis response, end to end.
Hotlines dispatch to partner mobile response teams, get acknowledgment of the handoff, and see the outcome — across agency lines, on one record. The only real failure in crisis work is someone dropped between handoffs. Relay exists so nobody is.
“What does your team use right now when they're in the field?”
The chain
One record, every handoff.
- Hotline call
- Dispatch
- MRT response
- Transport
- State report
What it does
Built for the hardest minutes of the job.
Five-step guided intake
988, 211 and local-line coding, triage, and caller-vs-client separation. Save & Dispatch in one motion.
Dispatch on the clock
Live SLA badges escalate before anyone clicks. Partner agencies not on Relay acknowledge through a one-time email link — the handoff stays timed and audited.
The MRT field record
Baker/Marchman initiation, diversion and law-enforcement involvement, with per-organization field configuration and autosave.
State reports as a byproduct
The intake outcomes are the DCF taxonomy. The 988 Monthly Report and Template 28 fill the state's own workbooks.
Audit-grade
Before-and-after on every write, a side-by-side diff viewer, and provider data isolation enforced in the data layer.
Command analytics
Provider scorecards, staffing-vs-demand coverage gaps, and hour-by-weekday heat maps.
